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Refund & Withdrawal Policy

Withdrawal of funds from your account

You may withdraw any amount less than or equal to the available balance of your kenokz account by sending a valid withdrawal notice to Kenokz from your gaming account on the website. Withdrawal notifications must be sent through the website. Kenokz does not accept withdrawal requests made by phone or email. Kenokz employees are prohibited from violating this policy. Online casino Kenokz independently determines the amount that a player has the right to withdraw per day from a personal account. If a player withdraws funds more than once a day, a commission of 5% of the withdrawal amount will be charged. For more detailed information regarding the timing and amount of withdrawal of funds, please contact the support service on the site.

Kenokz offers a wide range of withdrawal options. Depending on the chosen method, the withdrawal of funds may be accompanied by the collection of a certain fee. In addition, your bank may charge an additional service fee. This fee may change from time to time.

Kenokz pay out the funds to you in the same way that was previously chosen for its deposit. In any Kenokz initiative, you may be required to perform an identification process, which is done by sending to kenokz a copy or digital photograph of your identity document (photo page), such as a passport or ID card, utility bill (mobile phone bill cannot be accepted). If you replenished your account with a plastic card, you must also send copies of the front and back sides of this card. The first six and last four digits of the card must be visible in the card number (if you have an embossed card number, please note that the same numbers are closed on the back of the card as on the front), the CVV2 code must be painted over. Kenokz maintains a no-commission policy in most cases on how funds are deposited to support loyal customers. However, players are not allowed to deposit and withdraw funds from the system if they use it as an intermediary point for transferring money. These players will be dealt with on a case-by-case basis and will be required to pay the underpaid commission. This behavior may be regarded as a landmark and may be reported to AML management. This policy may be changed in the future. Each individual withdrawal request, unless aggravated by initial or additional verification of identity or origin of funds and winning history, may be processed up to 7 business days, however, Kenokz will use its best efforts to process requests as quickly as possible. Kenokz has the right to set its own limits on the minimum and maximum amounts of deposits and withdrawals at a time, as well as change them at any time at its discretion and without prior notice, but with the publication of an information message on the kenokz official website with details on the limits within 14 business days from the date the new conditions come into effect.

Refunds

Refunds cannot be made after the intended deposit has been made on the Kenokz website. A refund request will only be considered if requested within the first 24 (twenty-four) hours of the intended transaction, or within (30) thirty days if the User claims that another person (or minor) has had access to his/her Account on our Website.

We also reserve the right to withhold any refund or reverse transaction until the identity of the User has been properly established to ensure that any payment made to us will be honored once the refund has been made. You agree to provide, in the event that we require, notarized identification or any other documents identifying your identity, in accordance with the applicable laws of your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction will not be made, the Player Account will be closed and you will lose all funds in your Player Account, such decision shall be final, binding and not subject to appeal.